Executive Solution Overview
Topic 1 DQ3 Response to Kendra Kimble-Moore After reviewing the GCU Resources: Counseling and Social Work and Zoom Access materials, I have no concerns about using or navigating Zoom or engaging with individuals in a virtual setting. While working with the Department of Public Social Services as an …
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Topic 1 DQ3
Response to Kendra Kimble-Moore
After reviewing the GCU Resources: Counseling and Social Work and Zoom Access materials, I have no concerns about using or navigating Zoom or engaging with individuals in a virtual setting. While working with the Department of Public Social Services as an Employment Services Counselor, my primary role was to facilitate job-readiness workshops on topics including interviewing skills, resume writing, interpersonal skills (including conflict resolution), and self-development.
Usually, these workshops are conducted in person; however, the pandemic prompted us to rethink how we would provide this service to our customers. Our department was introduced to Zoom, and I was tasked with updating the curriculum to be Zoom “friendly” and teaching our staff how to connect and engage our customers via Zoom meetings. This transition was successful; the system was highly user-friendly, and customers adapted well. Although we encountered connectivity issues, we conducted troubleshooting through trial and error.
It is reassuring to know that the GCU Zoom Resources: Counseling and Social Work page provides links to Zoom support for troubleshooting, with a reminder to contact Zoom, not GCU Technical Support, for assistance (GCU Zoom Resources, 2025).
Grand Canyon University. (2025). _Zoom resources: counseling and social work_.
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