Executive Solution Overview
please see attachment – ## Instructionsfordiscussion.docx – ## AOS301-unit8-notes.pdf **## Instructionsfordiscussion.docx** Instructions This discussion spans both unit 7 and 8 because the basis for this lecture is in the unit 8 lecture so you won't need to complete it until the end of the course bu…
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– ## Instructionsfordiscussion.docx
– ## AOS301-unit8-notes.pdf
**## Instructionsfordiscussion.docx**
Instructions
This discussion spans both unit 7 and 8 because the basis for this lecture is in the unit 8 lecture so you won't need to complete it until the end of the course but start early if you can.
Pick a side- EXPERIENCE or KNOWLEDGE as your position after you have reviewed the unit 8 lecture. Then offer your opinion as to which is better and why?
**## AOS301-unit8-notes.pdf**
© Do not duplicate without expressed written consent
Introduction to Applied
Leadership- AOS301
Unit 8 Packing for the Journey
Welcome to AOS301 Introduction to Applied Leadership. This is the final unit lecture
called Packing for the Journey. I’m Dr. Moses Masibo and I am your professor for this
course.
1
Unit Objectives
Readings
• Check next slide for the
reading link
Unit Content
• Explore the concept of success
as it applies to persons and
organizations
• Compare the difference
between knowledge and
experience on a
personal/professional level
• Explore knowledge versus
experience on an
organizational level
• Develop insight on what you
will need to employ going
forward to maximize your own
knowledge and experience for
career development
In this unit we will examine success and how it applies to both organizations and
one’s personal life. We will also compare the difference between knowledge and
experience on multiple levels. The personal or professional level as well as on the
organizational level. And finally, I hope to provide some insight on what you will
need to apply going forward to maximize your own knowledge and experience for
career development.
2
Reading
http://disciplinas.stoa.usp.br/pluginf
ile.php/3502/mod_resource/content
/1/2011%20Organizational%20learni
ng%20-
%20form%20experience%20to%20k
nowledge.pdf
Click on the link to access this unit’s reading.
3
What Is
Success?
Success is defined by the individual-
personal or organizational as much as by
the determination of the social structure or
environment in which one operates.
• This explains how professionals do
not seek to advance in an
organization despite their capacity
and opportunity to do so.
• This explains why people can reject
an organization, program, or
product/service that is beneficial or
advantageous to it constituencies
What is success. Success is defined by the individual or organization as it is by the
society or environment in which we operate. How this comes out is when you see an
individual who is fully capable of being a leader in the organization and yet you can
never get them to step up and take charge. It also explains why people reject things
that are good for them or the community and we can’t seem to figure out why. The
definition of success- what they see is not what you and we see.
Watch the video on the next slide to hear from John Maxwell on success.
4
Watch this video- John Maxwell
https://youtu.be/yU8lUimI-Mk
5
Personal Success
Economic Success
Monetary remuneration
Benefits- short and long
term financial security
Assets- cars, living quarters,
electronics
Power
Control of others or your
own day to day activity
Position- how others see
you in comparison to others
Satisfaction/Emotional
Fun, feelings of doing
something good,
interactions with others,
excitement, etc.
I know we talk a lot about success and it usually is in the context of the team,
organization or the society, but I want to talk about you. What does personal success
look like for you? Let’s start with economic success- you know the money aspect. But
there are also lots of additional perks to consider and I want you to remember that
there are both long and short term aspects of this. Consider the opportunities and
get real information. Don’t be afraid to ask someone for advice when you are
considering a job offer. And along the same lines there are perks like cars,
apartments, and even simple things like cell phones and laptops that can seem like
the best thing ever and end up being more trouble than you ever imagined. Ask what
the rules are for using those assets and if there are tax implications for having them.
6
Personal Success
Economic Success
Monetary remuneration
Benefits- short and long
term financial security
Assets- cars, living quarters,
electronics
Power
Control of others or your
own day to day activity
Position- how others see
you in comparison to others
Satisfaction/Emotional
Fun, feelings of doing
something good,
interactions with others,
excitement, etc.
Now let’s move away from money and look at power. I don’t know about you but self-
determination has a lot of value for me. How much control do you need in your
schedule and in determining what the priorities are? I think this is a big reason why
people are increasingly interested in self-employment.
The other aspect of power is position- the best example of this is what your title will
be and how does it help you define success. Compare the offer you get for a position
with others in the organizational hierarchy. Are you going to be an associate vice
president while the rest of the male vice presidents are executive VPs and they don’t
have the experience you do? This is an area of equity where if import to you, go
ahead and bargain for a title instead of more money- Likewise if you don’t care about
the title then you can bargain for more economic renumeration. Either way, it has to
be your decision and you have to negotiate for it where possible.
7
Personal Success
Economic Success
Monetary remuneration
Benefits- short and long
term financial security
Assets- cars, living quarters,
electronics
Power
Control of others or your
own day to day activity
Position- how others see
you in comparison to others
Satisfaction/Emotional
Fun, feelings of doing
something good,
interactions with others,
excitement, etc.
The last one is one that we don’t talk about enough. That is the satisfaction or
emotional success. When you are really old and sitting in your rocking chair thinking
about your life you are going to remember how much fun it was, who the great
people were that you worked with and not the model of a company car or cell phone
you had. Keep this in mind as you measure the success and set goals for your career.
8
Watch this video- Success
http://youtu.be/MOhVy_9fWdE
Check out this Ted Talk from Australia’s Jessica Hamilton on success. I think you’ll find
it worth 6 minutes of your time.
9
The
Challenge
of Success
• It is a snapshot in time- little
chance of being legendary
• Things change over time
• Impact of technology
• It is personal/individual so it
may not be viewed the same
by all
• “Work-Life Balance”
• Organizational culture shift
You have to ask yourself what success will look like in the future. I think of success as
a snapshot in time- things are going to change and technology will advance. If you are
resting on the success you just had you are likely going to find yourself left behind
tomorrow. It’s also important to recognize that not everyone sees success in the
same way so if your goal is to be seen as a success universally, you will likely be
disappointed. That’s why I believe work-life balance is so important. You have to
make sure that you see the success and draw benefit from it. The other crazy thing is
that organizational cultures shift over time so you may be a superstar in one period in
time only to find that your work is later devalued in a new organizational culture. I
think this happens more often with CEO’s than anyone. A new leader takes over and
they want to make their mark and sometimes that is achieved at the cost of the
history of previous successes. You know what I mean. A new CEO comes in and
changes everything- even the things that were just great to put their success on the
marquee.
10
Organizational
Success
• Financial
• Profits or retained earnings
• Assets- buildings, equipment,
property including intellectual
property
• Prestige & Reputation
• Power is a key element of this
• Very dependent upon the peer
environment/industry
• Impact
• Results of actions
• Measurement of change
• Planned versus actual
Just as we discussed in personal success there are organizational successes that can
be categorized similarly. In the financial realm we have financial success. In business
this is called profit and in nonprofit it is known as retained earnings. But also
remember there are assets that can be a measure of success. This may come in the
form of real estate, patents or trademarks, or other assets like equipment.
Power and prestige are also mark of organizational success. Money may help get you
there, but power is where the rubber meets the road. When there is a new president
in Washington, being one of the CEO’s asked to visit the Whitehouse to advice the
president is one such measure. This is true for both for profit companies and
nonprofit organizations. Being recognized by the public or one’s peers is often the
other measure of success upon which organizations rely.
And instead of work life balance, organizations have impact. This is the result of
actions taken by the organization. It can be the measure of the change like what we
see in social activism or it can also be exceeding what was planned with actual results
that you can share internally or externally.
11
Here are some thoughts on
Organizational Success…
Workforce Analytics & Talent Management- a
new career field emerges that bridges computer-
based data points and workforce planning
Scorecards and Success Measurement
https://www.americanexpress.com/us/small-
business/openforum/articles/balanced-scorecard-6-ways-to-
turn-business-strategy-into-business-success/
Just a couple extra notes of this concept of organizational success, did you know that
there is now a new career field in analyzing workforce analytics and talent
management. It’s like human resources 3.0.
Issues like the aging of our workforce and the role of technology pushes us into new
directions and that creates more opportunity for analytics to have a role in
organizational planning. The other trend that is out there in success management is
scorecards. If you’re interested in learning more there’s a link to more information on
this topic and if you get a chance take the AOS 420 on critical thinking and decision
making you can dig into this in greater detail.
12
Stop the presentation and
watch this Video- Linda
Sharkey
https://www.youtube.com/watch?v=5LbVloGvctw
Take about 8 minutes to watch this video by Linda Sharkey.
13
Who to “hitch your wagon to”?
Often, we are asked to take a side, join a team or what I like to call “hitch your wagon
to”. The choices are knowledge and experience. Certainly both are valuable, but I
suspect you have already got a sense of which has more value in your career field of
choice or in your personal vision for success.
14
The Role of
Knowledge
Requires some understanding of the
relationship of knowledge to information.
• Data (information) arranged in
meaningful patterns — and
knowledge — which has
historically been regarded as
something that is believed, that
is true, that works, and that is
reliable.
Knowledge is the understanding of information. Most often that means data- you
know all those interesting patterns that we see and the learning from those who have
come before us as scholars and researchers. Think about knowledge as what is
believed that is true, that works, and that is reliable. Your participation in this course
and working on your degree is gathering knowledge.
15
Subject
Matter
Experts
(SME)
• A subject matter expert, or SME, is a
"person with bona fide expert
knowledge about what it takes to do a
particular task. They will have done the
same or very similar work and have
current and thorough knowledge of the
t ask's requirements”
• These are of increasing use in the
development of training and in social
media that builds credibility in your
organization by being connected to
them.
• But does this really change things?
We often hear the term SME or subject matter experts. Here’s the definition in case
you were wondering. I like to think of it like this- “yeah, and they think so too!” We
see these SME’s having increasing roles in organizations because they are more
accessible through the Internet. In the old days it was either scholars and researchers
publishing research that you found in the library in actual printed journals or heard at
conferences. Today the SME can be a blogger or vlogger but that begs the question
how do we know they are really an expert. This does change things. Think about
how you may become a SME in your area of interest and when you are using SME’s
vet them for their true knowledge and experience.
16
Role of Experience
This means your experiencing it- not someone
else
It is the application- feeling the trial and error
It is more than just doing
that one thing
Life experiences as well as
technical experience
Storage capacity of the brain and
the link to emotional intelligence
Let’s flip over to the role of experience. When we talk about SME’s we are talking
about their experience but the role of experience should be your experience first
hand. I keep thinking about those commercials on TV for the VR headsets where the
40 year old slightly chubby guy tells his buddy he’s ready to play professional baseball
because he’s been gaming using the headset. Make sure your experience is truly
authentic. Beyond that you also have to apply your experience of it is not very
useful. The process of trial and error generates an experience that is unique- it
includes life experience as well as technical experience. Remember that our brains
are huge filing cabinets that store those experiences in unique ways because they
connect the experiences you have with learning resulting in things like improved
emotional intelligence.
17
Stop the presentation and watch
this video- Knowledge
http://youtu.be/8J-sF-U5qYA
There’s real science behind the value of knowledge and listen to this short couple
minute talk on the neuroscience of knowledge.
18
How the Debate is
Operationalized in the Workplace
Value of experience in letting
of contracts and earning
business- often displayed as
an industrial giant
Value of knowledge in being
“cutting edge”- tech intensive
• Bringing on new
talent with high SME
• Requires
management of the
culture
We are not just thinking about which side to be on personally, our organizations also
add to the debate. In organizations we see experience in how we earn our business
deals and contracts- people want to know who else you have done business with –
this is where the industry giants get some of their swagger. By contrast the value of
knowledge in organizations can be to show off your use of technology and setting
yourself apart as “cutting edge”. In the knowledge environment we see collectives of
SME’s and it requires a management of the organizational culture. The best example
of this is Apple and how they have crafted almost a cult following of their knowledge
capacity. In the next couple of slides I am going to show you two commercials by
major car companies that demonstrate how an industry leader talks from each
perspective. See which one moves you…OK that was a bad joke.
19
Stop the presentation and watch
this video- Chrysler Ad
https://youtu.be/gh7267YdGr0
See if you can identify why I call this car commercial the quintessential example of
selling you their experience. Oh, you might also recognize M & M the rapper in it too.
20
Now do the same and watch this
video- GM Commercial
http://youtu.be/wPsj2v-fRQ8
Now we are flipping the coin and Cadillac is selling you on their knowledge from back
in 1984. Which do you think is more compelling?
21
What does this
mean for you?
• Examine the definition of success for you
as a professional
✓ Consider making a personal
mission statement then write
a vision for your professional
future
• Learn more about the data linkages to
measuring success- this is the beginning
of analytics not the pinnacle
• Evaluate your own inventory of
experience and knowledge – identify
gaps and make filling them part of your
professional development plan
Here at the end of the last lecture in the course I thought it appropriate to once again
ask the question what does this mean for you? Ask yourself what the definition of
success looks like for you as a person and a professional. Have you thought of writing
a personal mission statement that speaks to your values and vision. Try writing
yourself an email from the future that thanks you for what you did today that
contributed to the success you have earned through your vision for what could be. I
know, I know it can seem a little cheesy, but you might be surprised as what happens
when you put that vision out into the universe.
Now back to all seriousness. I hope you take with you the importance of data as you
measure success. There’s a lot of hype and shine on things but when you use the
success of your team or your projects as a starting point for analytics instead of
making it your high point, you have the opportunity to grown and learn. Embrace the
not so great aspects as learning points. This sets you up for evaluating your inventory
of both experience and knowledge. Guess what- you’re going to find some gaps, we
all have them. Use those gaps as part of your professional development plan. If you
haven’t already started working on your final assignment for this course and I know
there are some of you out there, start now. Go back through the units we’ve covered
and look at the work you’ve done. Your portfolio should feel like a journey and share
with me what you’ve learned about yourself in this course and where you are
headed. Graduation is right around the corner- really it is and you have the
opportunity to combine that experience that you’ve gained – all the good stuff and
the bad- and combine it with knowledge- it truly is a recipe for success. I can’t wait
to see what you produce.
22
**## AOS301-unit8-notes.pdf**
© Do not duplicate without expressed written consent
Introduction to Applied
Leadership- AOS301
Unit 8 Packing for the Journey
Welcome to AOS301 Introduction to Applied Leadership. This is the final unit lecture
called Packing for the Journey. I’m Dr. Moses Masibo and I am your professor for this
course.
1
Unit Objectives
Readings
• Check next slide for the
reading link
Unit Content
• Explore the concept of success
as it applies to persons and
organizations
• Compare the difference
between knowledge and
experience on a
personal/professional level
• Explore knowledge versus
experience on an
organizational level
• Develop insight on what you
will need to employ going
forward to maximize your own
knowledge and experience for
career development
In this unit we will examine success and how it applies to both organizations and
one’s personal life. We will also compare the difference between knowledge and
experience on multiple levels. The personal or professional level as well as on the
organizational level. And finally, I hope to provide some insight on what you will
need to apply going forward to maximize your own knowledge and experience for
career development.
2
Reading
http://disciplinas.stoa.usp.br/pluginf
ile.php/3502/mod_resource/content
/1/2011%20Organizational%20learni
ng%20-
%20form%20experience%20to%20k
nowledge.pdf
Click on the link to access this unit’s reading.
3
What Is
Success?
Success is defined by the individual-
personal or organizational as much as by
the determination of the social structure or
environment in which one operates.
• This explains how professionals do
not seek to advance in an
organization despite their capacity
and opportunity to do so.
• This explains why people can reject
an organization, program, or
product/service that is beneficial or
advantageous to it constituencies
What is success. Success is defined by the individual or organization as it is by the
society or environment in which we operate. How this comes out is when you see an
individual who is fully capable of being a leader in the organization and yet you can
never get them to step up and take charge. It also explains why people reject things
that are good for them or the community and we can’t seem to figure out why. The
definition of success- what they see is not what you and we see.
Watch the video on the next slide to hear from John Maxwell on success.
4
Watch this video- John Maxwell
https://youtu.be/yU8lUimI-Mk
5
Personal Success
Economic Success
Monetary remuneration
Benefits- short and long
term financial security
Assets- cars, living quarters,
electronics
Power
Control of others or your
own day to day activity
Position- how others see
you in comparison to others
Satisfaction/Emotional
Fun, feelings of doing
something good,
interactions with others,
excitement, etc.
I know we talk a lot about success and it usually is in the context of the team,
organization or the society, but I want to talk about you. What does personal success
look like for you? Let’s start with economic success- you know the money aspect. But
there are also lots of additional perks to consider and I want you to remember that
there are both long and short term aspects of this. Consider the opportunities and
get real information. Don’t be afraid to ask someone for advice when you are
considering a job offer. And along the same lines there are perks like cars,
apartments, and even simple things like cell phones and laptops that can seem like
the best thing ever and end up being more trouble than you ever imagined. Ask what
the rules are for using those assets and if there are tax implications for having them.
6
Personal Success
Economic Success
Monetary remuneration
Benefits- short and long
term financial security
Assets- cars, living quarters,
electronics
Power
Control of others or your
own day to day activity
Position- how others see
you in comparison to others
Satisfaction/Emotional
Fun, feelings of doing
something good,
interactions with others,
excitement, etc.
Now let’s move away from money and look at power. I don’t know about you but self-
determination has a lot of value for me. How much control do you need in your
schedule and in determining what the priorities are? I think this is a big reason why
people are increasingly interested in self-employment.
The other aspect of power is position- the best example of this is what your title will
be and how does it help you define success. Compare the offer you get for a position
with others in the organizational hierarchy. Are you going to be an associate vice
president while the rest of the male vice presidents are executive VPs and they don’t
have the experience you do? This is an area of equity where if import to you, go
ahead and bargain for a title instead of more money- Likewise if you don’t care about
the title then you can bargain for more economic renumeration. Either way, it has to
be your decision and you have to negotiate for it where possible.
7
Personal Success
Economic Success
Monetary remuneration
Benefits- short and long
term financial security
Assets- cars, living quarters,
electronics
Power
Control of others or your
own day to day activity
Position- how others see
you in comparison to others
Satisfaction/Emotional
Fun, feelings of doing
something good,
interactions with others,
excitement, etc.
The last one is one that we don’t talk about enough. That is the satisfaction or
emotional success. When you are really old and sitting in your rocking chair thinking
about your life you are going to remember how much fun it was, who the great
people were that you worked with and not the model of a company car or cell phone
you had. Keep this in mind as you measure the success and set goals for your career.
8
Watch this video- Success
http://youtu.be/MOhVy_9fWdE
Check out this Ted Talk from Australia’s Jessica Hamilton on success. I think you’ll find
it worth 6 minutes of your time.
9
The
Challenge
of Success
• It is a snapshot in time- little
chance of being legendary
• Things change over time
• Impact of technology
• It is personal/individual so it
may not be viewed the same
by all
• “Work-Life Balance”
• Organizational culture shift
You have to ask yourself what success will look like in the future. I think of success as
a snapshot in time- things are going to change and technology will advance. If you are
resting on the success you just had you are likely going to find yourself left behind
tomorrow. It’s also important to recognize that not everyone sees success in the
same way so if your goal is to be seen as a success universally, you will likely be
disappointed. That’s why I believe work-life balance is so important. You have to
make sure that you see the success and draw benefit from it. The other crazy thing is
that organizational cultures shift over time so you may be a superstar in one period in
time only to find that your work is later devalued in a new organizational culture. I
think this happens more often with CEO’s than anyone. A new leader takes over and
they want to make their mark and sometimes that is achieved at the cost of the
history of previous successes. You know what I mean. A new CEO comes in and
changes everything- even the things that were just great to put their success on the
marquee.
10
Organizational
Success
• Financial
• Profits or retained earnings
• Assets- buildings, equipment,
property including intellectual
property
• Prestige & Reputation
• Power is a key element of this
• Very dependent upon the peer
environment/industry
• Impact
• Results of actions
• Measurement of change
• Planned versus actual
Just as we discussed in personal success there are organizational successes that can
be categorized similarly. In the financial realm we have financial success. In business
this is called profit and in nonprofit it is known as retained earnings. But also
remember there are assets that can be a measure of success. This may come in the
form of real estate, patents or trademarks, or other assets like equipment.
Power and prestige are also mark of organizational success. Money may help get you
there, but power is where the rubber meets the road. When there is a new president
in Washington, being one of the CEO’s asked to visit the Whitehouse to advice the
president is one such measure. This is true for both for profit companies and
nonprofit organizations. Being recognized by the public or one’s peers is often the
other measure of success upon which organizations rely.
And instead of work life balance, organizations have impact. This is the result of
actions taken by the organization. It can be the measure of the change like what we
see in social activism or it can also be exceeding what was planned with actual results
that you can share internally or externally.
11
Here are some thoughts on
Organizational Success…
Workforce Analytics & Talent Management- a
new career field emerges that bridges computer-
based data points and workforce planning
Scorecards and Success Measurement
https://www.americanexpress.com/us/small-
business/openforum/articles/balanced-scorecard-6-ways-to-
turn-business-strategy-into-business-success/
Just a couple extra notes of this concept of organizational success, did you know that
there is now a new career field in analyzing workforce analytics and talent
management. It’s like human resources 3.0.
Issues like the aging of our workforce and the role of technology pushes us into new
directions and that creates more opportunity for analytics to have a role in
organizational planning. The other trend that is out there in success management is
scorecards. If you’re interested in learning more there’s a link to more information on
this topic and if you get a chance take the AOS 420 on critical thinking and decision
making you can dig into this in greater detail.
12
Stop the presentation and
watch this Video- Linda
Sharkey
https://www.youtube.com/watch?v=5LbVloGvctw
Take about 8 minutes to watch this video by Linda Sharkey.
13
Who to “hitch your wagon to”?
Often, we are asked to take a side, join a team or what I like to call “hitch your wagon
to”. The choices are knowledge and experience. Certainly both are valuable, but I
suspect you have already got a sense of which has more value in your career field of
choice or in your personal vision for success.
14
The Role of
Knowledge
Requires some understanding of the
relationship of knowledge to information.
• Data (information) arranged in
meaningful patterns — and
knowledge — which has
historically been regarded as
something that is believed, that
is true, that works, and that is
reliable.
Knowledge is the understanding of information. Most often that means data- you
know all those interesting patterns that we see and the learning from those who have
come before us as scholars and researchers. Think about knowledge as what is
believed that is true, that works, and that is reliable. Your participation in this course
and working on your degree is gathering knowledge.
15
Subject
Matter
Experts
(SME)
• A subject matter expert, or SME, is a
"person with bona fide expert
knowledge about what it takes to do a
particular task. They will have done the
same or very similar work and have
current and thorough knowledge of the
t ask's requirements”
• These are of increasing use in the
development of training and in social
media that builds credibility in your
organization by being connected to
them.
• But does this really change things?
We often hear the term SME or subject matter experts. Here’s the definition in case
you were wondering. I like to think of it like this- “yeah, and they think so too!” We
see these SME’s having increasing roles in organizations because they are more
accessible through the Internet. In the old days it was either scholars and researchers
publishing research that you found in the library in actual printed journals or heard at
conferences. Today the SME can be a blogger or vlogger but that begs the question
how do we know they are really an expert. This does change things. Think about
how you may become a SME in your area of interest and when you are using SME’s
vet them for their true knowledge and experience.
16
Role of Experience
This means your experiencing it- not someone
else
It is the application- feeling the trial and error
It is more than just doing
that one thing
Life experiences as well as
technical experience
Storage capacity of the brain and
the link to emotional intelligence
Let’s flip over to the role of experience. When we talk about SME’s we are talking
about their experience but the role of experience should be your experience first
hand. I keep thinking about those commercials on TV for the VR headsets where the
40 year old slightly chubby guy tells his buddy he’s ready to play professional baseball
because he’s been gaming using the headset. Make sure your experience is truly
authentic. Beyond that you also have to apply your experience of it is not very
useful. The process of trial and error generates an experience that is unique- it
includes life experience as well as technical experience. Remember that our brains
are huge filing cabinets that store those experiences in unique ways because they
connect the experiences you have with learning resulting in things like improved
emotional intelligence.
17
Stop the presentation and watch
this video- Knowledge
http://youtu.be/8J-sF-U5qYA
There’s real science behind the value of knowledge and listen to this short couple
minute talk on the neuroscience of knowledge.
18
How the Debate is
Operationalized in the Workplace
Value of experience in letting
of contracts and earning
business- often displayed as
an industrial giant
Value of knowledge in being
“cutting edge”- tech intensive
• Bringing on new
talent with high SME
• Requires
management of the
culture
We are not just thinking about which side to be on personally, our organizations also
add to the debate. In organizations we see experience in how we earn our business
deals and contracts- people want to know who else you have done business with –
this is where the industry giants get some of their swagger. By contrast the value of
knowledge in organizations can be to show off your use of technology and setting
yourself apart as “cutting edge”. In the knowledge environment we see collectives of
SME’s and it requires a management of the organizational culture. The best example
of this is Apple and how they have crafted almost a cult following of their knowledge
capacity. In the next couple of slides I am going to show you two commercials by
major car companies that demonstrate how an industry leader talks from each
perspective. See which one moves you…OK that was a bad joke.
19
Stop the presentation and watch
this video- Chrysler Ad
https://youtu.be/gh7267YdGr0
See if you can identify why I call this car commercial the quintessential example of
selling you their experience. Oh, you might also recognize M & M the rapper in it too.
20
Now do the same and watch this
video- GM Commercial
http://youtu.be/wPsj2v-fRQ8
Now we are flipping the coin and Cadillac is selling you on their knowledge from back
in 1984. Which do you think is more compelling?
21
What does this
mean for you?
• Examine the definition of success for you
as a professional
✓ Consider making a personal
mission statement then write
a vision for your professional
future
• Learn more about the data linkages to
measuring success- this is the beginning
of analytics not the pinnacle
• Evaluate your own inventory of
experience and knowledge – identify
gaps and make filling them part of your
professional development plan
Here at the end of the last lecture in the course I thought it appropriate to once again
ask the question what does this mean for you? Ask yourself what the definition of
success looks like for you as a person and a professional. Have you thought of writing
a personal mission statement that speaks to your values and vision. Try writing
yourself an email from the future that thanks you for what you did today that
contributed to the success you have earned through your vision for what could be. I
know, I know it can seem a little cheesy, but you might be surprised as what happens
when you put that vision out into the universe.
Now back to all seriousness. I hope you take with you the importance of data as you
measure success. There’s a lot of hype and shine on things but when you use the
success of your team or your projects as a starting point for analytics instead of
making it your high point, you have the opportunity to grown and learn. Embrace the
not so great aspects as learning points. This sets you up for evaluating your inventory
of both experience and knowledge. Guess what- you’re going to find some gaps, we
all have them. Use those gaps as part of your professional development plan. If you
haven’t already started working on your final assignment for this course and I know
there are some of you out there, start now. Go back through the units we’ve covered
and look at the work you’ve done. Your portfolio should feel like a journey and share
with me what you’ve learned about yourself in this course and where you are
headed. Graduation is right around the corner- really it is and you have the
opportunity to combine that experience that you’ve gained – all the good stuff and
the bad- and combine it with knowledge- it truly is a recipe for success. I can’t wait
to see what you produce.
22
**## Instructionsfordiscussion.docx**
Instructions
This discussion spans both unit 7 and 8 because the basis for this lecture is in the unit 8 lecture so you won't need to complete it until the end of the course but start early if you can.
Pick a side- EXPERIENCE or KNOWLEDGE as your position after you have reviewed the unit 8 lecture. Then offer your opinion as to which is better and why?
**## AOS301-unit8-notes.pdf**
© Do not duplicate without expressed written consent
Introduction to Applied
Leadership- AOS301
Unit 8 Packing for the Journey
Welcome to AOS301 Introduction to Applied Leadership. This is the final unit lecture
called Packing for the Journey. I’m Dr. Moses Masibo and I am your professor for this
course.
1
Unit Objectives
Readings
• Check next slide for the
reading link
Unit Content
• Explore the concept of success
as it applies to persons and
organizations
• Compare the difference
between knowledge and
experience on a
personal/professional level
• Explore knowledge versus
experience on an
organizational level
• Develop insight on what you
will need to employ going
forward to maximize your own
knowledge and experience for
career development
In this unit we will examine success and how it applies to both organizations and
one’s personal life. We will also compare the difference between knowledge and
experience on multiple levels. The personal or professional level as well as on the
organizational level. And finally, I hope to provide some insight on what you will
need to apply going forward to maximize your own knowledge and experience for
career development.
2
Reading
http://disciplinas.stoa.usp.br/pluginf
ile.php/3502/mod_resource/content
/1/2011%20Organizational%20learni
ng%20-
%20form%20experience%20to%20k
nowledge.pdf
Click on the link to access this unit’s reading.
3
What Is
Success?
Success is defined by the individual-
personal or organizational as much as by
the determination of the social structure or
environment in which one operates.
• This explains how professionals do
not seek to advance in an
organization despite their capacity
and opportunity to do so.
• This explains why people can reject
an organization, program, or
product/service that is beneficial or
advantageous to it constituencies
What is success. Success is defined by the individual or organization as it is by the
society or environment in which we operate. How this comes out is when you see an
individual who is fully capable of being a leader in the organization and yet you can
never get them to step up and take charge. It also explains why people reject things
that are good for them or the community and we can’t seem to figure out why. The
definition of success- what they see is not what you and we see.
Watch the video on the next slide to hear from John Maxwell on success.
4
Watch this video- John Maxwell
https://youtu.be/yU8lUimI-Mk
5
Personal Success
Economic Success
Monetary remuneration
Benefits- short and long
term financial security
Assets- cars, living quarters,
electronics
Power
Control of others or your
own day to day activity
Position- how others see
you in comparison to others
Satisfaction/Emotional
Fun, feelings of doing
something good,
interactions with others,
excitement, etc.
I know we talk a lot about success and it usually is in the context of the team,
organization or the society, but I want to talk about you. What does personal success
look like for you? Let’s start with economic success- you know the money aspect. But
there are also lots of additional perks to consider and I want you to remember that
there are both long and short term aspects of this. Consider the opportunities and
get real information. Don’t be afraid to ask someone for advice when you are
considering a job offer. And along the same lines there are perks like cars,
apartments, and even simple things like cell phones and laptops that can seem like
the best thing ever and end up being more trouble than you ever imagined. Ask what
the rules are for using those assets and if there are tax implications for having them.
6
Personal Success
Economic Success
Monetary remuneration
Benefits- short and long
term financial security
Assets- cars, living quarters,
electronics
Power
Control of others or your
own day to day activity
Position- how others see
you in comparison to others
Satisfaction/Emotional
Fun, feelings of doing
something good,
interactions with others,
excitement, etc.
Now let’s move away from money and look at power. I don’t know about you but self-
determination has a lot of value for me. How much control do you need in your
schedule and in determining what the priorities are? I think this is a big reason why
people are increasingly interested in self-employment.
The other aspect of power is position- the best example of this is what your title will
be and how does it help you define success. Compare the offer you get for a position
with others in the organizational hierarchy. Are you going to be an associate vice
president while the rest of the male vice presidents are executive VPs and they don’t
have the experience you do? This is an area of equity where if import to you, go
ahead and bargain for a title instead of more money- Likewise if you don’t care about
the title then you can bargain for more economic renumeration. Either way, it has to
be your decision and you have to negotiate for it where possible.
7
Personal Success
Economic Success
Monetary remuneration
Benefits- short and long
term financial security
Assets- cars, living quarters,
electronics
Power
Control of others or your
own day to day activity
Position- how others see
you in comparison to others
Satisfaction/Emotional
Fun, feelings of doing
something good,
interactions with others,
excitement, etc.
The last one is one that we don’t talk about enough. That is the satisfaction or
emotional success. When you are really old and sitting in your rocking chair thinking
about your life you are going to remember how much fun it was, who the great
people were that you worked with and not the model of a company car or cell phone
you had. Keep this in mind as you measure the success and set goals for your career.
8
Watch this video- Success
http://youtu.be/MOhVy_9fWdE
Check out this Ted Talk from Australia’s Jessica Hamilton on success. I think you’ll find
it worth 6 minutes of your time.
9
The
Challenge
of Success
• It is a snapshot in time- little
chance of being legendary
• Things change over time
• Impact of technology
• It is personal/individual so it
may not be viewed the same
by all
• “Work-Life Balance”
• Organizational culture shift
You have to ask yourself what success will look like in the future. I think of success as
a snapshot in time- things are going to change and technology will advance. If you are
resting on the success you just had you are likely going to find yourself left behind
tomorrow. It’s also important to recognize that not everyone sees success in the
same way so if your goal is to be seen as a success universally, you will likely be
disappointed. That’s why I believe work-life balance is so important. You have to
make sure that you see the success and draw benefit from it. The other crazy thing is
that organizational cultures shift over time so you may be a superstar in one period in
time only to find that your work is later devalued in a new organizational culture. I
think this happens more often with CEO’s than anyone. A new leader takes over and
they want to make their mark and sometimes that is achieved at the cost of the
history of previous successes. You know what I mean. A new CEO comes in and
changes everything- even the things that were just great to put their success on the
marquee.
10
Organizational
Success
• Financial
• Profits or retained earnings
• Assets- buildings, equipment,
property including intellectual
property
• Prestige & Reputation
• Power is a key element of this
• Very dependent upon the peer
environment/industry
• Impact
• Results of actions
• Measurement of change
• Planned versus actual
Just as we discussed in personal success there are organizational successes that can
be categorized similarly. In the financial realm we have financial success. In business
this is called profit and in nonprofit it is known as retained earnings. But also
remember there are assets that can be a measure of success. This may come in the
form of real estate, patents or trademarks, or other assets like equipment.
Power and prestige are also mark of organizational success. Money may help get you
there, but power is where the rubber meets the road. When there is a new president
in Washington, being one of the CEO’s asked to visit the Whitehouse to advice the
president is one such measure. This is true for both for profit companies and
nonprofit organizations. Being recognized by the public or one’s peers is often the
other measure of success upon which organizations rely.
And instead of work life balance, organizations have impact. This is the result of
actions taken by the organization. It can be the measure of the change like what we
see in social activism or it can also be exceeding what was planned with actual results
that you can share internally or externally.
11
Here are some thoughts on
Organizational Success…
Workforce Analytics & Talent Management- a
new career field emerges that bridges computer-
based data points and workforce planning
Scorecards and Success Measurement
https://www.americanexpress.com/us/small-
business/openforum/articles/balanced-scorecard-6-ways-to-
turn-business-strategy-into-business-success/
Just a couple extra notes of this concept of organizational success, did you know that
there is now a new career field in analyzing workforce analytics and talent
management. It’s like human resources 3.0.
Issues like the aging of our workforce and the role of technology pushes us into new
directions and that creates more opportunity for analytics to have a role in
organizational planning. The other trend that is out there in success management is
scorecards. If you’re interested in learning more there’s a link to more information on
this topic and if you get a chance take the AOS 420 on critical thinking and decision
making you can dig into this in greater detail.
12
Stop the presentation and
watch this Video- Linda
Sharkey
https://www.youtube.com/watch?v=5LbVloGvctw
Take about 8 minutes to watch this video by Linda Sharkey.
13
Who to “hitch your wagon to”?
Often, we are asked to take a side, join a team or what I like to call “hitch your wagon
to”. The choices are knowledge and experience. Certainly both are valuable, but I
suspect you have already got a sense of which has more value in your career field of
choice or in your personal vision for success.
14
The Role of
Knowledge
Requires some understanding of the
relationship of knowledge to information.
• Data (information) arranged in
meaningful patterns — and
knowledge — which has
historically been regarded as
something that is believed, that
is true, that works, and that is
reliable.
Knowledge is the understanding of information. Most often that means data- you
know all those interesting patterns that we see and the learning from those who have
come before us as scholars and researchers. Think about knowledge as what is
believed that is true, that works, and that is reliable. Your participation in this course
and working on your degree is gathering knowledge.
15
Subject
Matter
Experts
(SME)
• A subject matter expert, or SME, is a
"person with bona fide expert
knowledge about what it takes to do a
particular task. They will have done the
same or very similar work and have
current and thorough knowledge of the
t ask's requirements”
• These are of increasing use in the
development of training and in social
media that builds credibility in your
organization by being connected to
them.
• But does this really change things?
We often hear the term SME or subject matter experts. Here’s the definition in case
you were wondering. I like to think of it like this- “yeah, and they think so too!” We
see these SME’s having increasing roles in organizations because they are more
accessible through the Internet. In the old days it was either scholars and researchers
publishing research that you found in the library in actual printed journals or heard at
conferences. Today the SME can be a blogger or vlogger but that begs the question
how do we know they are really an expert. This does change things. Think about
how you may become a SME in your area of interest and when you are using SME’s
vet them for their true knowledge and experience.
16
Role of Experience
This means your experiencing it- not someone
else
It is the application- feeling the trial and error
It is more than just doing
that one thing
Life experiences as well as
technical experience
Storage capacity of the brain and
the link to emotional intelligence
Let’s flip over to the role of experience. When we talk about SME’s we are talking
about their experience but the role of experience should be your experience first
hand. I keep thinking about those commercials on TV for the VR headsets where the
40 year old slightly chubby guy tells his buddy he’s ready to play professional baseball
because he’s been gaming using the headset. Make sure your experience is truly
authentic. Beyond that you also have to apply your experience of it is not very
useful. The process of trial and error generates an experience that is unique- it
includes life experience as well as technical experience. Remember that our brains
are huge filing cabinets that store those experiences in unique ways because they
connect the experiences you have with learning resulting in things like improved
emotional intelligence.
17
Stop the presentation and watch
this video- Knowledge
http://youtu.be/8J-sF-U5qYA
There’s real science behind the value of knowledge and listen to this short couple
minute talk on the neuroscience of knowledge.
18
How the Debate is
Operationalized in the Workplace
Value of experience in letting
of contracts and earning
business- often displayed as
an industrial giant
Value of knowledge in being
“cutting edge”- tech intensive
• Bringing on new
talent with high SME
• Requires
management of the
culture
We are not just thinking about which side to be on personally, our organizations also
add to the debate. In organizations we see experience in how we earn our business
deals and contracts- people want to know who else you have done business with –
this is where the industry giants get some of their swagger. By contrast the value of
knowledge in organizations can be to show off your use of technology and setting
yourself apart as “cutting edge”. In the knowledge environment we see collectives of
SME’s and it requires a management of the organizational culture. The best example
of this is Apple and how they have crafted almost a cult following of their knowledge
capacity. In the next couple of slides I am going to show you two commercials by
major car companies that demonstrate how an industry leader talks from each
perspective. See which one moves you…OK that was a bad joke.
19
Stop the presentation and watch
this video- Chrysler Ad
https://youtu.be/gh7267YdGr0
See if you can identify why I call this car commercial the quintessential example of
selling you their experience. Oh, you might also recognize M & M the rapper in it too.
20
Now do the same and watch this
video- GM Commercial
http://youtu.be/wPsj2v-fRQ8
Now we are flipping the coin and Cadillac is selling you on their knowledge from back
in 1984. Which do you think is more compelling?
21
What does this
mean for you?
• Examine the definition of success for you
as a professional
✓ Consider making a personal
mission statement then write
a vision for your professional
future
• Learn more about the data linkages to
measuring success- this is the beginning
of analytics not the pinnacle
• Evaluate your own inventory of
experience and knowledge – identify
gaps and make filling them part of your
professional development plan
Here at the end of the last lecture in the course I thought it appropriate to once again
ask the question what does this mean for you? Ask yourself what the definition of
success looks like for you as a person and a professional. Have you thought of writing
a personal mission statement that speaks to your values and vision. Try writing
yourself an email from the future that thanks you for what you did today that
contributed to the success you have earned through your vision for what could be. I
know, I know it can seem a little cheesy, but you might be surprised as what happens
when you put that vision out into the universe.
Now back to all seriousness. I hope you take with you the importance of data as you
measure success. There’s a lot of hype and shine on things but when you use the
success of your team or your projects as a starting point for analytics instead of
making it your high point, you have the opportunity to grown and learn. Embrace the
not so great aspects as learning points. This sets you up for evaluating your inventory
of both experience and knowledge. Guess what- you’re going to find some gaps, we
all have them. Use those gaps as part of your professional development plan. If you
haven’t already started working on your final assignment for this course and I know
there are some of you out there, start now. Go back through the units we’ve covered
and look at the work you’ve done. Your portfolio should feel like a journey and share
with me what you’ve learned about yourself in this course and where you are
headed. Graduation is right around the corner- really it is and you have the
opportunity to combine that experience that you’ve gained – all the good stuff and
the bad- and combine it with knowledge- it truly is a recipe for success. I can’t wait
to see what you produce.
22
**## Instructionsfordiscussion.docx**
Instructions
This discussion spans both unit 7 and 8 because the basis for this lecture is in the unit 8 lecture so you won't need to complete it until the end of the course but start early if you can.
Pick a side- EXPERIENCE or KNOWLEDGE as your position after you have reviewed the unit 8 lecture. Then offer your opinion as to which is better and why?
**## AOS301-unit8-notes.pdf**
© Do not duplicate without expressed written consent
Introduction to Applied
Leadership- AOS301
Unit 8 Packing for the Journey
Welcome to AOS301 Introduction to Applied Leadership. This is the final unit lecture
called Packing for the Journey. I’m Dr. Moses Masibo and I am your professor for this
course.
1
Unit Objectives
Readings
• Check next slide for the
reading link
Unit Content
• Explore the concept of success
as it applies to persons and
organizations
• Compare the difference
between knowledge and
experience on a
personal/professional level
• Explore knowledge versus
experience on an
organizational level
• Develop insight on what you
will need to employ going
forward to maximize your own
knowledge and experience for
career development
In this unit we will examine success and how it applies to both organizations and
one’s personal life. We will also compare the difference between knowledge and
experience on multiple levels. The personal or professional level as well as on the
organizational level. And finally, I hope to provide some insight on what you will
need to apply going forward to maximize your own knowledge and experience for
career development.
2
Reading
http://disciplinas.stoa.usp.br/pluginf
ile.php/3502/mod_resource/content
/1/2011%20Organizational%20learni
ng%20-
%20form%20experience%20to%20k
nowledge.pdf
Click on the link to access this unit’s reading.
3
What Is
Success?
Success is defined by the individual-
personal or organizational as much as by
the determination of the social structure or
environment in which one operates.
• This explains how professionals do
not seek to advance in an
organization despite their capacity
and opportunity to do so.
• This explains why people can reject
an organization, program, or
product/service that is beneficial or
advantageous to it constituencies
What is success. Success is defined by the individual or organization as it is by the
society or environment in which we operate. How this comes out is when you see an
individual who is fully capable of being a leader in the organization and yet you can
never get them to step up and take charge. It also explains why people reject things
that are good for them or the community and we can’t seem to figure out why. The
definition of success- what they see is not what you and we see.
Watch the video on the next slide to hear from John Maxwell on success.
4
Watch this video- John Maxwell
https://youtu.be/yU8lUimI-Mk
5
Personal Success
Economic Success
Monetary remuneration
Benefits- short and long
term financial security
Assets- cars, living quarters,
electronics
Power
Control of others or your
own day to day activity
Position- how others see
you in comparison to others
Satisfaction/Emotional
Fun, feelings of doing
something good,
interactions with others,
excitement, etc.
I know we talk a lot about success and it usually is in the context of the team,
organization or the society, but I want to talk about you. What does personal success
look like for you? Let’s start with economic success- you know the money aspect. But
there are also lots of additional perks to consider and I want you to remember that
there are both long and short term aspects of this. Consider the opportunities and
get real information. Don’t be afraid to ask someone for advice when you are
considering a job offer. And along the same lines there are perks like cars,
apartments, and even simple things like cell phones and laptops that can seem like
the best thing ever and end up being more trouble than you ever imagined. Ask what
the rules are for using those assets and if there are tax implications for having them.
6
Personal Success
Economic Success
Monetary remuneration
Benefits- short and long
term financial security
Assets- cars, living quarters,
electronics
Power
Control of others or your
own day to day activity
Position- how others see
you in comparison to others
Satisfaction/Emotional
Fun, feelings of doing
something good,
interactions with others,
excitement, etc.
Now let’s move away from money and look at power. I don’t know about you but self-
determination has a lot of value for me. How much control do you need in your
schedule and in determining what the priorities are? I think this is a big reason why
people are increasingly interested in self-employment.
The other aspect of power is position- the best example of this is what your title will
be and how does it help you define success. Compare the offer you get for a position
with others in the organizational hierarchy. Are you going to be an associate vice
president while the rest of the male vice presidents are executive VPs and they don’t
have the experience you do? This is an area of equity where if import to you, go
ahead and bargain for a title instead of more money- Likewise if you don’t care about
the title then you can bargain for more economic renumeration. Either way, it has to
be your decision and you have to negotiate for it where possible.
7
Personal Success
Economic Success
Monetary remuneration
Benefits- short and long
term financial security
Assets- cars, living quarters,
electronics
Power
Control of others or your
own day to day activity
Position- how others see
you in comparison to others
Satisfaction/Emotional
Fun, feelings of doing
something good,
interactions with others,
excitement, etc.
The last one is one that we don’t talk about enough. That is the satisfaction or
emotional success. When you are really old and sitting in your rocking chair thinking
about your life you are going to remember how much fun it was, who the great
people were that you worked with and not the model of a company car or cell phone
you had. Keep this in mind as you measure the success and set goals for your career.
8
Watch this video- Success
http://youtu.be/MOhVy_9fWdE
Check out this Ted Talk from Australia’s Jessica Hamilton on success. I think you’ll find
it worth 6 minutes of your time.
9
The
Challenge
of Success
• It is a snapshot in time- little
chance of being legendary
• Things change over time
• Impact of technology
• It is personal/individual so it
may not be viewed the same
by all
• “Work-Life Balance”
• Organizational culture shift
You have to ask yourself what success will look like in the future. I think of success as
a snapshot in time- things are going to change and technology will advance. If you are
resting on the success you just had you are likely going to find yourself left behind
tomorrow. It’s also important to recognize that not everyone sees success in the
same way so if your goal is to be seen as a success universally, you will likely be
disappointed. That’s why I believe work-life balance is so important. You have to
make sure that you see the success and draw benefit from it. The other crazy thing is
that organizational cultures shift over time so you may be a superstar in one period in
time only to find that your work is later devalued in a new organizational culture. I
think this happens more often with CEO’s than anyone. A new leader takes over and
they want to make their mark and sometimes that is achieved at the cost of the
history of previous successes. You know what I mean. A new CEO comes in and
changes everything- even the things that were just great to put their success on the
marquee.
10
Organizational
Success
• Financial
• Profits or retained earnings
• Assets- buildings, equipment,
property including intellectual
property
• Prestige & Reputation
• Power is a key element of this
• Very dependent upon the peer
environment/industry
• Impact
• Results of actions
• Measurement of change
• Planned versus actual
Just as we discussed in personal success there are organizational successes that can
be categorized similarly. In the financial realm we have financial success. In business
this is called profit and in nonprofit it is known as retained earnings. But also
remember there are assets that can be a measure of success. This may come in the
form of real estate, patents or trademarks, or other assets like equipment.
Power and prestige are also mark of organizational success. Money may help get you
there, but power is where the rubber meets the road. When there is a new president
in Washington, being one of the CEO’s asked to visit the Whitehouse to advice the
president is one such measure. This is true for both for profit companies and
nonprofit organizations. Being recognized by the public or one’s peers is often the
other measure of success upon which organizations rely.
And instead of work life balance, organizations have impact. This is the result of
actions taken by the organization. It can be the measure of the change like what we
see in social activism or it can also be exceeding what was planned with actual results
that you can share internally or externally.
11
Here are some thoughts on
Organizational Success…
Workforce Analytics & Talent Management- a
new career field emerges that bridges computer-
based data points and workforce planning
Scorecards and Success Measurement
https://www.americanexpress.com/us/small-
business/openforum/articles/balanced-scorecard-6-ways-to-
turn-business-strategy-into-business-success/
Just a couple extra notes of this concept of organizational success, did you know that
there is now a new career field in analyzing workforce analytics and talent
management. It’s like human resources 3.0.
Issues like the aging of our workforce and the role of technology pushes us into new
directions and that creates more opportunity for analytics to have a role in
organizational planning. The other trend that is out there in success management is
scorecards. If you’re interested in learning more there’s a link to more information on
this topic and if you get a chance take the AOS 420 on critical thinking and decision
making you can dig into this in greater detail.
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Stop the presentation and
watch this Video- Linda
Sharkey
https://www.youtube.com/watch?v=5LbVloGvctw
Take about 8 minutes to watch this video by Linda Sharkey.
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Who to “hitch your wagon to”?
Often, we are asked to take a side, join a team or what I like to call “hitch your wagon
to”. The choices are knowledge and experience. Certainly both are valuable, but I
suspect you have already got a sense of which has more value in your career field of
choice or in your personal vision for success.
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The Role of
Knowledge
Requires some understanding of the
relationship of knowledge to information.
• Data (information) arranged in
meaningful patterns — and
knowledge — which has
historically been regarded as
something that is believed, that
is true, that works, and that is
reliable.
Knowledge is the understanding of information. Most often that means data- you
know all those interesting patterns that we see and the learning from those who have
come before us as scholars and researchers. Think about knowledge as what is
believed that is true, that works, and that is reliable. Your participation in this course
and working on your degree is gathering knowledge.
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Subject
Matter
Experts
(SME)
• A subject matter expert, or SME, is a
"person with bona fide expert
knowledge about what it takes to do a
particular task. They will have done the
same or very similar work and have
current and thorough knowledge of the
t ask's requirements”
• These are of increasing use in the
development of training and in social
media that builds credibility in your
organization by being connected to
them.
• But does this really change things?
We often hear the term SME or subject matter experts. Here’s the definition in case
you were wondering. I like to think of it like this- “yeah, and they think so too!” We
see these SME’s having increasing roles in organizations because they are more
accessible through the Internet. In the old days it was either scholars and researchers
publishing research that you found in the library in actual printed journals or heard at
conferences. Today the SME can be a blogger or vlogger but that begs the question
how do we know they are really an expert. This does change things. Think about
how you may become a SME in your area of interest and when you are using SME’s
vet them for their true knowledge and experience.
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Role of Experience
This means your experiencing it- not someone
else
It is the application- feeling the trial and error
It is more than just doing
that one thing
Life experiences as well as
technical experience
Storage capacity of the brain and
the link to emotional intelligence
Let’s flip over to the role of experience. When we talk about SME’s we are talking
about their experience but the role of experience should be your experience first
hand. I keep thinking about those commercials on TV for the VR headsets where the
40 year old slightly chubby guy tells his buddy he’s ready to play professional baseball
because he’s been gaming using the headset. Make sure your experience is truly
authentic. Beyond that you also have to apply your experience of it is not very
useful. The process of trial and error generates an experience that is unique- it
includes life experience as well as technical experience. Remember that our brains
are huge filing cabinets that store those experiences in unique ways because they
connect the experiences you have with learning resulting in things like improved
emotional intelligence.
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Stop the presentation and watch
this video- Knowledge
http://youtu.be/8J-sF-U5qYA
There’s real science behind the value of knowledge and listen to this short couple
minute talk on the neuroscience of knowledge.
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How the Debate is
Operationalized in the Workplace
Value of experience in letting
of contracts and earning
business- often displayed as
an industrial giant
Value of knowledge in being
“cutting edge”- tech intensive
• Bringing on new
talent with high SME
• Requires
management of the
culture
We are not just thinking about which side to be on personally, our organizations also
add to the debate. In organizations we see experience in how we earn our business
deals and contracts- people want to know who else you have done business with –
this is where the industry giants get some of their swagger. By contrast the value of
knowledge in organizations can be to show off your use of technology and setting
yourself apart as “cutting edge”. In the knowledge environment we see collectives of
SME’s and it requires a management of the organizational culture. The best example
of this is Apple and how they have crafted almost a cult following of their knowledge
capacity. In the next couple of slides I am going to show you two commercials by
major car companies that demonstrate how an industry leader talks from each
perspective. See which one moves you…OK that was a bad joke.
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Stop the presentation and watch
this video- Chrysler Ad
https://youtu.be/gh7267YdGr0
See if you can identify why I call this car commercial the quintessential example of
selling you their experience. Oh, you might also recognize M & M the rapper in it too.
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Now do the same and watch this
video- GM Commercial
http://youtu.be/wPsj2v-fRQ8
Now we are flipping the coin and Cadillac is selling you on their knowledge from back
in 1984. Which do you think is more compelling?
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What does this
mean for you?
• Examine the definition of success for you
as a professional
✓ Consider making a personal
mission statement then write
a vision for your professional
future
• Learn more about the data linkages to
measuring success- this is the beginning
of analytics not the pinnacle
• Evaluate your own inventory of
experience and knowledge – identify
gaps and make filling them part of your
professional development plan
Here at the end of the last lecture in the course I thought it appropriate to once again
ask the question what does this mean for you? Ask yourself what the definition of
success looks like for you as a person and a professional. Have you thought of writing
a personal mission statement that speaks to your values and vision. Try writing
yourself an email from the future that thanks you for what you did today that
contributed to the success you have earned through your vision for what could be. I
know, I know it can seem a little cheesy, but you might be surprised as what happens
when you put that vision out into the universe.
Now back to all seriousness. I hope you take with you the importance of data as you
measure success. There’s a lot of hype and shine on things but when you use the
success of your team or your projects as a starting point for analytics instead of
making it your high point, you have the opportunity to grown and learn. Embrace the
not so great aspects as learning points. This sets you up for evaluating your inventory
of both experience and knowledge. Guess what- you’re going to find some gaps, we
all have them. Use those gaps as part of your professional development plan. If you
haven’t already started working on your final assignment for this course and I know
there are some of you out there, start now. Go back through the units we’ve covered
and look at the work you’ve done. Your portfolio should feel like a journey and share
with me what you’ve learned about yourself in this course and where you are
headed. Graduation is right around the corner- really it is and you have the
opportunity to combine that experience that you’ve gained – all the good stuff and
the bad- and combine it with knowledge- it truly is a recipe for success. I can’t wait
to see what you produce.
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